Frequently Asked Questions
Is your seafood fresh or frozen?
We offer both fresh and frozen seafood, depending on the product and availability. Each item is clearly labeled on the product page, and all seafood is handled with strict cold-chain protocols to ensure quality.
How is my order packed and delivered?
Your seafood is carefully packed in insulated, temperature-controlled packaging to maintain freshness during transit. Deliveries are made using cold-chain logistics to ensure the product reaches you in excellent condition.
Do you deliver on the same day?
Same-day delivery is available for select locations in Dubai for orders placed before the cut-off time. Delivery slots and availability are displayed during checkout.
Can I choose how my seafood is cleaned or cut?
Yes. Many of our products offer preparation options such as whole, fillet, cleaned, or sliced. You can select your preferred option before adding the item to your cart.
What if I receive a damaged or spoiled item?
If any product arrives spoiled, damaged, or not as ordered, please contact our support team within 2 hours of delivery with photos and your order number. We’ll arrange a replacement or refund as per our refund policy.
Where do you source your seafood from?
We work with a network of trusted local and international suppliers who follow sustainable and regulated harvesting practices. Product origin details are included on each product listing.
How do I know if a product is in stock?
If an item is visible on our website and marked “Available,” it is in stock. Real-time inventory updates ensure you only order what’s ready for dispatch.
Is there a minimum order value for delivery?
Minimum order values vary based on location and product type. During checkout, the system will notify you if your cart does not meet the threshold for delivery.
Can I track my order?
Yes. Once your order is confirmed and dispatched, you’ll receive a tracking link via SMS or email, allowing you to monitor your delivery in real-time.
