At LAPELA TRADING, customer satisfaction is our top priority. We take great care in sourcing, handling, and delivering seafood to ensure you receive products in excellent condition. However, due to the perishable nature of our offerings, we have a specific refund policy in place:

1. Non-Returnable Products
   All seafood products are considered perishable and are therefore non-returnable. We do not accept exchanges or returns unless the item received is incorrect, spoiled, or physically damaged upon delivery.
2. Reporting an Issue
   If you receive an order that is damaged, spoiled, or not as described, you must notify us within 2 hours of delivery. Please include your order number, a detailed description of the issue, and clear photographic evidence.
3. Refund Approval and Processing
   All refund claims will be reviewed by our support team. Once approved, the refund will be issued to your original payment method within 7 business days. We reserve the right to deny refund claims that do not meet the above conditions.
4. How to Contact Us
   To request a refund, please contact our customer support team via email at info@lapelashop.com. Kindly ensure your request includes all required details to allow for prompt processing.

By placing an order on lapelashop.com, you agree to abide by the terms of this refund policy. We appreciate your understanding and thank you for choosing LAPELA TRADING.